PRIVACY POLICY

Welcome to Pookiepots (“we”, “our”, “us”), operated by Team Fennec (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website pookiepots.live (“Website”) and mobile application (“App”).

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Account login credentials

b) Device & Usage Information

• IP address
• Browser type
• Device information
• App usage data

c) Product & Sensor Data

• Soil moisture levels
• Sunlight exposure data
• Air quality data
• Device interaction data

This data is collected to provide insights and improve your experience.

d) Payment Information

Payments are processed through third-party providers such as Razorpay. We do not store your full payment details (like card numbers).

2. How We Use Your Information

We use your information to:

• Provide and manage your account
• Process orders and payments
• Deliver and improve our Products and services
• Provide plant care insights via the App
• Communicate updates, notifications, and support
• Ensure security and prevent fraud

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Payment processors (e.g., Razorpay)
• Service providers (hosting, analytics, delivery partners)
• Legal authorities if required by law

4. Data Storage and Security

We implement reasonable security measures to protect your data. However:

• No method of transmission over the internet is 100% secure
• Users share data at their own risk

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze Website traffic
• Remember user preferences

You can disable cookies through your browser settings.

[ASK TEAM: about the cookies]

6. User Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent (where applicable)

To exercise these rights, contact us at the email below.

[ASK TEAM]

7. Children’s Privacy

Our services are not intended for children below a certain age.

[ASK TEAM: Define minimum age, e.g., 13 or 18]

We do not knowingly collect data from children.

8. Third-Party Services

Our Website and App may contain links or integrations with third-party services. We are not responsible for their privacy practices.

9. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Legal and compliance purposes

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: support@pookiepots.live