TERMS AND CONDITIONS

Welcome to Pookiepots (“we”, “our”, “us”), operated by Team Fennec (“we”, “our”, “us”). By accessing or using our website pookiepots.live (“Website”) and our associated mobile application (“App”), you agree to comply with and be bound by the following Terms and Conditions.

1. Use of Website and Services

This Website is an e-commerce platform that allows users to:

• Browse products
• Create accounts
• Purchase smart plant devices (“Products”)
• Access plant care insights via our App

By using our services, you confirm that you:

• Are legally capable of entering into a binding agreement
• Will use the Website only for lawful purposes

2. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts for violations of these Terms.

[ASK TEAM: Confirm termination policy details]

3. Product Description and Usage

Our Products include smart plant monitoring systems equipped with sensors such as:

• Moisture sensors
• Sunlight sensors
• Air quality sensors
• Automated water pump system

These Products are designed to assist users in plant care through data and automated actions.

[ASK TEAM: Add sensor details (if any)]

4. App Requirement

The Product requires connection to our mobile application for full functionality. Without the App, key features may not operate as intended.

5. Accuracy Disclaimer

While we strive to provide accurate data and recommendations:

• Sensor readings and insights may not always be 100% accurate
• Environmental factors may affect performance

Users should not rely solely on the Product or App for plant care decisions. Manual observation and judgment are recommended.

6. Payments

All purchases are subject to one-time payment through third-party payment gateways such as Razorpay.

We are not responsible for:

• Payment failures
• Security issues arising from third-party payment providers

Users must comply with the terms of the respective payment service provider.

7. Refunds and Returns

Currently, we do not offer refunds or returns.

[ASK TEAM: Consider allowing replacement for defective products]

8. Shipping and Delivery

We aim to deliver Products within the specified timelines.

Shipping details:

• Service area: [ASK TEAM: India or International]
• Delivery timelines may vary due to external factors

We are not liable for delays caused by logistics providers.

9. Warranty Disclaimer

Products are provided on an “as-is” basis without warranties of any kind.

[ASK TEAM: Confirm if any warranty/replacement policy will be added]

10. User Conduct

Users agree not to:

• Post abusive, offensive, or harmful content
• Provide false or misleading information
• Misuse the Website or App

We reserve the right to remove content and take action against users violating these rules.

11. User-Generated Content

Users may submit reviews or feedback. By doing so:

• You grant us the right to use, display, and modify such content
• You confirm that your content does not violate any laws or rights

12. Intellectual Property

All content on the Website, including:

• Branding (pookiepots)
• Product design
• Text, images, and software

is the property of Team Fennec and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for plant damage, loss, or improper care outcomes

Use of the Product is at your own risk.

14. Termination

We reserve the right to suspend or terminate access to our services at any time for violations of these Terms.

[ASK TEAM: Define clear termination triggers if needed]

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

16. Contact Information

For any questions or concerns, please contact us at:

Email: support@pookiepots.live

17. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.